FAQs

Frequently Asked Questions

What is your refund policy?

Refunds are not given for change of mind or jewellery items that have been customised e.g. ring size changed.

For more information, please refer to the returns policy  on the website.

What is your shipping policy?

We ship exclusively through Australia Post. Postage through couriers like DHL will incur an extra fee. While we provide tracking numbers for all orders and ensure careful packaging, we are not liable for any loss or damage during transit. Shipping times may vary, and we do not address complaints or abuse regarding shipping issues.

Do you ship internationally?

Yes.

Jess Kingston Jewellery offers shipping to the USA, Canada, UK, EU and New Zealand. If you are shopping from a country not listed here, please contact me and I will send you an invoice.

What is the order timeline?

After your order is confirmed, please allow for 3-5 weeks for the jewellery to be made.

This includes sending the wax model off to be cast in metal, polishing and finishing. Jess will keep you updated through the process.

You will be sent the tracking number for your order when it has shipped.

Do you repair or resize jewellery?

No, Jess Kingston Jewellery doesn't do resizing or repairs. If you are ordering a ring, please check your size at home before purchase.

A note on chargebacks

Don't do it.

Doing a chargeback after receiving the item is fraud and will be reported as such. All jewellery is photographed before shipping, and tracking numbers are sent to customers when the item is dispatched. Both the shipper and the receiver will get updates, including when the item is delivered.

Cancelling an order

Jess Kingston Jewellery reserves the right to cancel suspicious transactions/orders.